Seocho-gu Leads 'Smart Civil Service Innovation' with Digital Technology

One-Stop Civil Service Center ‘OK Manwon Center’ Remodeled for the First Time in 17 Years, ‘Smart Civil Service Office’ Reopens on the 17th

Digital devices such as unmanned civil service issuance machines for ‘Smart Administration’ placed in one location, AI guide bot operated

Comfortable interior for ‘Convenience Enhancement’ provides a convenient public space and a passageway to the passport civil service office

Additional installations for ‘Consideration for the Vulnerable’ including ramps for the disabled, tactile blocks, and a supportive service window at eye level

Jeon Seong-su, District Mayor, “We will continue to sincerely listen to residents’ voices and strive to become a smart and happy civil service office that communicates”

OK Civil Service Center Reopening Ceremony

The one-stop civil service office ‘OK Civil Service Center’ of Seocho District Office has been transformed into a smarter facility tailored to the residents’ perspective.

Administrative processing is expedited through civil service forms filled out via QR codes, real-time civil service status is displayed on a 110-inch large monitor, and an AI robot guides visitors.

Seocho District (Mayor Jeon Seong-su) completed about a one-month remodeling of the ‘OK Civil Service Center’ and reopened it on the 17th to provide high-quality customized civil service.

Located on the first floor of the district office, the ‘OK Civil Service Center’ covers an area of 1,076㎡ and handles resident registration certificates, various permits, overdue civil services, and more all in one place. Opened in 2006, it was the first local government office in the country to introduce a one-stop civil service system, changing the paradigm of civil service administration.

Additionally, this year, a new administrative innovation is attempted once again with a smart system and lounge design reminiscent of a comfortable airport.

The newly renovated OK Civil Service Center promotes a smarter and more convenient ‘Smart Happy Civil Service Office’ featuring ▲ introduction of smart administrative services ▲ expansion of convenience spaces centered on civil petitioners ▲ consideration for the vulnerable ▲ provision of staff rest areas.

First, the district upgraded its ‘Smart Civil Service Administration Service’ in line with the Fourth Industrial Revolution era. The AI civil service guide robot ‘Haengboki’ located at the entrance autonomously navigates and guides visitors to civil service counters and facility information.

It also performs gestures such as greetings and handshakes, providing enjoyment to visitors.

Along with this, it operates the nation’s first full-scale digital civil service counter. By introducing the ‘QR Code Utilization Civil Service Form Filling System,’ 77 types of permit applications can be completed on mobile phones, speeding up processing. A ‘Smart Integrated Queue Waiting System’ is also in place, displaying waiting numbers on a large monitor and allowing users to check their queue number via KakaoTalk.

Furthermore, a ‘Smart OK Zone’ is set up where visitors can use various digital civil service devices such as unmanned civil service issuance machines, local tax payment machines, and Government24 PCs. A digital photo zone capturing memories such as marriage registration is also provided in a corner of the space, allowing photos to be sent via QR code or email to mobile phones after shooting.

The district adopted an interior design reminiscent of a comfortable airport. Pastel-toned interiors, layouts, sofas, lighting, and accessories create a cozy atmosphere. A logo projector was installed to create floor guides using images and informational phrases. Additionally, mobile phone chargers, water purifiers, and bill exchangers are provided.

Efficiency in space configuration was also enhanced. A connecting passageway was created to eliminate the inconvenience of having to go outside the existing OK Civil Service Center for passport issuance. The passageway was designed to evoke the feeling of moving through an airport gate. Also, the existing 28 curved civil service counters were rearranged in a straight line to improve visibility and accessibility.

QR Civil Petition Form Submission

Consideration spaces for the vulnerable are also notable. The ‘Supportive Service Window’ next to the information desk is equipped with low tables and chairs tailored to the eye level of the disabled, pregnant women, and the elderly. Ramps for the disabled and tactile guides were additionally installed at the entrance.

A ‘Room for Solitude’ was also prepared to care for the mental health of civil service staff. Here, employees can drink tea and listen to calming music to relieve stress from civil service duties. The district also operates a ‘Healing Program for Civil Service Staff’ to alleviate mental fatigue caused by emotional labor.

Certified last year by the Ministry of the Interior and Safety as a National Happy Civil Service Office, the OK Civil Service Center has established the ‘Seocho Civil Service Satisfaction Survey System’ to continuously identify areas for improvement via text messages or ARS. Free consultations on legal, tax, and architectural issues are also provided at the OK Life Counseling Office to ease residents’ concerns.

On the 17th, the district held the ‘OK Civil Service Center Reopening Ceremony.’ On this day, demonstrations of the AI robot and smart integrated queue waiting system were conducted, and attendees toured the facilities.

Jeon Seong-su, Mayor of Seocho District, said, “I am pleased that the OK Civil Service Center, reopened with digital technology, can provide more convenient and smarter services to residents.” He added, “We will continue to sincerely listen to residents’ voices and strive to become a smart and happy civil service office that communicates.”

This content was produced with the assistance of AI translation services.