Booyoung Group Completely Overhauls Defect Repair System... Managed and Handled Directly by Sales Office Managers

Booyoung Group announced on the 13th that it will completely overhaul its defect repair system to have responsible personnel handle issues directly for customer satisfaction.

At the Pohang Wondong 2nd Sarangro Booyoung Management Office, gifts are being organized to be distributed to the residents.
[Photo by Booyoung Group]

First, defect repair requests will be directly checked and handled by the building manager and sales office manager. Previously, residents had to submit requests through the customer center and wait, but from now on, if they call or visit the management office to submit a request, the building manager will directly verify and immediately process the defect repair request.

Cases that can be addressed on the same day of submission include ▲all lighting fixtures ▲home automation, digital door locks, intercoms, switches, etc. ▲clogged drains, toilets, sinks, plumbing, bathroom accessories, and similar issues. Other defect repairs requiring specialized personnel will be handled within one week as a principle. Booyoung Group plans to promote mutual growth by involving local partner companies related to defect repairs, focusing on local businesses to revitalize the regional economy.

Additionally, the company delivered a small gift set as a token of appreciation to households in its rental and sale apartments that still have remaining defect repair periods. The gift sets total approximately 112,000 units, amounting to over 3.13 billion KRW.

A Booyoung Group representative stated, “With this change in the defect repair system, we will strive to resolve residents’ inconveniences as quickly as possible.”

This content was produced with the assistance of AI translation services.