85% of Songpa Residents Satisfied with the 8th Elected Term's Servant Administration

On the 1st Anniversary of the 8th Civil Administration, ‘Resident Satisfaction Survey’ Conducted… 3,150 Participants in Online Voting

High Satisfaction with Changes in Civil Service, Sympathy for Efforts to Promote Rapid Redevelopment and Reconstruction

Survey Results Actively Reflected in 2024 Work Plan… Realizing District Administration Together with Residents

Seok-Suk Seo, Mayor of Songpa District

Songpa-gu (Mayor Seo Gang-seok) conducted the ‘Songpa-gu Resident Awareness and Satisfaction Survey’ to mark the 1st anniversary of the launch of the 8th civil administration, revealing that 85% of residents are satisfied with the service-oriented administration for residents.

Seo Gang-seok, Mayor of Songpa-gu, stated, “Songpa-gu has set the vision for the 8th civil administration as ‘Songpa, a premium city serving residents as owners’ and is striving for a service-oriented administration throughout the district government. We conducted this survey to understand residents’ satisfaction with the various changes attempted over the past year and to address any shortcomings.”

The survey was conducted via online voting through the Seoul City M-Voting system. Over eight days from June 23 to 30, 3,150 people participated. The survey focused on key projects of the 8th civil administration such as permit and civil service, redevelopment and reconstruction, and native English-speaking classes, asking about satisfaction and agreement with each policy.

The project with the highest satisfaction was the ‘Change in Civil Service System.’ 89.1% responded that they were “satisfied” with the introduction of the nation’s first one-stop permit and civil service, the separate establishment of passport services, and other customized civil services designed with residents in mind.

Regarding the ‘Rapid Promotion of Redevelopment and Reconstruction,’ which is the top concern of residents, 88.4% expressed “agreement.” It was analyzed that residents felt the district office’s proactive involvement and efforts to resolve issues, such as preemptively identifying regulatory improvements like easing structural safety ratio requirements that had been major obstacles in maintenance projects, and preventing disputes within association organizations.

The ‘Native English-speaking Classes,’ the first of their kind started by a Seoul autonomous district, received an 84.8% response rate of “helpful.” Residents expected that these classes, initiated for 7-year-old children to supplement gaps in public education, would not only reduce private education costs but also strengthen public education competitiveness and help close the English education gap.

The district’s various efforts for change also had a positive impact on overall administrative satisfaction. 85.3% responded that they were “satisfied” with the ‘service-oriented administration treating residents as owners.’

The most urgent local community issues to be addressed were ‘Measures for Low Birthrate and Ultra-Aged Society’ at 28.2%, followed by ‘Promotion of Specialized Projects Linked to Large-Scale Development Projects’ (15.5%), and ‘Response to Cultural Heritage Regulation Relief in Pungnap-dong’ (15.1%).

In particular, calls for resolving the Pungnap-dong issue continued in other responses, drawing attention. Many residents demanded solutions to the severe slum conditions in Pungnap-dong, improvements in residential environments, promotion of redevelopment, and protection of property rights in Pungnap-dong.

Additionally, regarding the ‘Most Interested Policy Areas in Songpa-gu’ and ‘Areas for Increased Investment in the 2024 Budget,’ residents commonly ranked ▲Culture, Arts, Sports & Tourism ▲Social Safety ▲Health & Welfare as top priorities, reflecting their main interests.

The district plans to use the survey results as basic data for establishing next year’s work plan and budget allocation, and will strive even harder for administration created together with residents.

Seo Gang-seok, Mayor of Songpa-gu, said, “The results of this survey show that meaningful changes have begun in Songpa-gu and that residents’ perspectives on district administration are changing. During the remaining term, we will not lose our initial resolve and will faithfully carry out the promised projects to complete the image of Songpa as a premium city.”

This content was produced with the assistance of AI translation services.