Gwangju Office of Education Takes Measures for Smooth Use of 4th Generation NAIS System

Formation of Stabilization Measures Team

The Gwangju Metropolitan Office of Education is taking swift action to ensure the smooth use of the 4th generation intelligent education administration information system ‘NEIS’ used for elementary, middle, and high school tasks.

According to the Gwangju Office of Education on the 4th, since ‘NEIS’ was launched on the 21st, there have been inquiries about various difficulties at school sites. In response, the Office of Education formed a stabilization task force.

From now on, when errors or difficulties occur at school sites, issues will first be resolved through the call center.

If the problem is not resolved afterward, secondary on-site support will be provided to assist the schools. Additionally, for application software errors, more proactive improvement requests will be made to the Ministry of Education.

The 4th generation NEIS is expected to reduce teachers’ workload and enhance convenience for students and parents. However, from the first day of launch, other cities experienced login connection errors. Furthermore, difficulties continue to arise at school sites.

Superintendent Lee Jeong-seon stated, “It is important to alleviate the anxiety of teachers and students and to ensure that no damage occurs,” adding, “We must establish a rapid response system and concentrate all administrative efforts for the stable academic operation of schools. Please respond swiftly by forming a stabilization task force for the prompt stabilization of NEIS.”

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