Gyeonggi-do Expands 'Emergency Welfare Call Center' to KakaoTalk and Website
Gyeonggi Province will expand its 'Emergency Welfare Call Center (Hotline)' operated to identify residents in crisis to KakaoTalk (GyeonggiBok G Talk) and its website (gg.go.kr/welfarehotline) starting in July.
'GyeonggiBok G Talk' is a Kakao channel available for continuous consultation. It was established for individuals who have difficulty with phone consultations due to speech impairments or other reasons. When the call center is closed or the counselors are busy, users can also make reservation consultations. Simply search for 'Gyeonggibokji', 'GyeonggiBok G Talk', etc. on KakaoTalk and add the channel.
GyeonggiBok G Talk operates in two ways. 'Counselor Chat' is available for consultation on weekdays from 8 a.m. to 10 p.m. and on weekends and public holidays from 9 a.m. to 6 p.m. Inquiries about social welfare and reports about neighbors in need are also possible. 'Chatbot Chat' is available 24 hours a day for simple inquiries about social welfare systems.
The 'Gyeonggi Province Emergency Welfare Crisis Counseling Call Center Website (Homepage)' is also operated. It provides 24-hour emergency welfare crisis counseling and allows anonymous reports about neighbors in need, protecting personal information. Convenient features such as welfare program guidance and finding the local community service center are also provided. Access is available by searching 'Gyeonggi Province Emergency Welfare Crisis Counseling Call Center' on portal sites.
Accordingly, the channels for identifying and reporting residents in crisis in Gyeonggi Province have increased to four: ▲Gyeonggi Province Emergency Welfare Crisis Counseling Call Center (031-120) ▲Gyeonggi Province Emergency Welfare Hotline (010-4419-7722) ▲GyeonggiBok G Talk (Counselor Chat and Chatbot Chat) ▲Website.
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Kim Neung-sik, Director of the Welfare Bureau of Gyeonggi Province, stated, "We will make greater efforts to identify residents in welfare blind spots through the expansion of consultation channels at the Emergency Welfare Crisis Counseling Call Center."
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