Dongdaemun-gu Explores Measures to Improve Public Institution Accessibility for Low Vision Individuals

Dongdaemun-gu Seeks Measures to Improve Accessibility to Public Institutions for Low Vision Individuals

'Dongdaemun-gu National Policy Design Group' ... Reflecting Policy Based on Demanders' Needs

Trend of Expanding Unmanned Administrative Systems ... Discovering Customized Policies for Low Vision Individuals Left in the Blind Spots of Benefits

Dongdaemun-gu (Mayor Lee Pil-hyung) announced that the 'National Policy Design Group' has begun full-scale activities to derive and reflect policies for convenient administrative service use by visually impaired and low vision individuals to smoothly promote the 'Comprehensive Civil Service Office Braille Environment Improvement Project.'

The 'National Policy Design Group' is a 'citizen-participatory policy development model' in which policy demanders, the 'citizens,' policy officials, 'experts' in the relevant field, and 'service designers' participate throughout the policy decision-making process to improve public services in the direction desired by the citizens.

This 'National Policy Design Group' includes volunteers who have been assisting visually impaired individuals in using administrative services at the district office's comprehensive civil service office for over 10 years, sharing their thoughts and feelings about using public institution services based on their direct experience.

Also, focusing on the reality that the 'digital kiosks and unmanned systems' expanded during the COVID-19 period are perceived as inconvenient by visually impaired and low vision individuals, the group plans to explore ways to enable visually impaired people to conveniently use government offices in cooperation with the 'Seoul Metropolitan City Association of the Visually Impaired Dongdaemun Branch.'

A district official stated, "We will strive to resolve the difficulties visually impaired individuals face when visiting government offices and to build an administrative system that anyone can use comfortably."

This content was produced with the assistance of AI translation services.