Seongdong-gu Introduces AI Civil Service Guidance Robot

Seongdong-gu Launches Smart Administration with Introduction of AI Civil Service Guidance Robot

Selected for the '2023 Service Robot Demonstration Project' by Korea Institute for Robot Industry Advancement, Securing 60 Million KRW in National Funding

Equipped with Artificial Intelligence, the Robot Will Communicate with Civil Petitioners, Provide Building and Civil Service Procedure Guidance, and Offer Accompaniment Functions

Jung Won-oh, Mayor of Seongdong-gu, Checking the Smart Civil Petition Form Creation System

Seongdong-gu (Mayor Jung Won-oh) announced the introduction of an AI civil service guidance robot to enhance convenience for civil petitioners and provide advanced administrative services.

Seongdong-gu was selected for the 2023 Service Robot Demonstration Project led by the Korea Institute for Robot Industry Advancement and will proceed with the project supported by 60 million KRW in national funding. This recognition follows the success of various initiatives such as the Smart Shelter and Smart Crosswalk, which have made the name of Seongdong known worldwide, as well as the Smart Civil Service Form Creation System.

The civil service guidance robot is one of the administrative service projects utilizing cutting-edge technology and will be deployed on the first floor of Seongdong-gu Office to assist visitors by providing building guidance and various civil service offerings.

As a smart inclusive city, Seongdong-gu has been a leader in applying smart technology in administration. The district is collaborating with private companies specializing in robot supply and app development to introduce the administrative robot. The upcoming robot will be capable of everyday conversations with civil petitioners and provide basic administrative services such as guidance on the district office building and civil service procedures. Furthermore, it plans to include functions for promoting district administration, introducing tourist attractions, and accompanying visitors to their destinations.

The district plans to complete robot development by August, conduct a pilot introduction in September, and continuously improve it through the end of this year. The goal is to enhance the usability of AI robots suitable for the Fourth Industrial Revolution era and provide smart administrative services without inconvenience to residents.

Jung Won-oh, Mayor of Seongdong-gu, stated, "We hope that the AI civil service guidance robot introduced this time will help alleviate some inconveniences and improve convenience for residents by utilizing advanced technology in administrative services." He added, "We will continue to actively provide administrative services using smart technology across various fields."

This content was produced with the assistance of AI translation services.