WiseAI Supplies Proprietary AI Solutions to Tertiary General Hospitals

Wise AI's artificial intelligence (AI) solution will be introduced to a metropolitan area’s ‘tertiary general hospital.’ Tertiary general hospitals provide high-level customer services to a wide range of diseases and a large number of patients compared to primary and secondary medical institutions. Wise AI's AI solution has been recognized for its outstanding effectiveness and technological capabilities.

Wise AI announced on the 19th that it has signed a supply contract for its self-developed AI customer center platform, ‘SSAM-Verse,’ with Gachon University Gil Medical Center (Hospital Director Kim Woo-kyung).

Tertiary general hospitals are medical institutions designated by the Minister of Health and Welfare, considering factors such as medical functions, personnel and facilities, the composition ratio of patients by disease group, and the level of medical services. These hospitals must be re-designated every three years through an application process, so they spare no effort to improve the quality of medical care and customer convenience.

Wise AI’s AI customer center is a comprehensive AI service where AI directly responds to customers in real-time 24/7 via phone (AI calls) and mobile environments, supporting tasks. It handles smooth and prompt reservations and inquiries on behalf of humans during operating hours, as well as at night and on holidays.

Gachon University Gil Medical Center will also introduce AI-based inbound and outbound calls and an AI homepage. The hospital plans to actively utilize Wise AI’s AI outbound call function to manage ‘no-show’ patients (those who do not visit after making a reservation) and improve customer response rates, which tend to decline due to the concentration of consultations at the beginning of the week.

Kim Woo-kyung, director of Gachon University Gil Medical Center, said, "We expect that the introduction of the AI customer center will make it more convenient for patients to use the hospital," adding, "All medical staff and employees will work together to actively utilize AI technology to become a hospital that enhances medical value for future generations."

Song Hyung-seok, CEO of Wise AI, explained, "We are pleased to provide Wise AI’s AI customer center to Gachon University Gil Medical Center, which offers the highest level of medical services among medical institutions nationwide." He added, "We will actively cooperate with the hospital to provide advanced AI medical services."

This content was produced with the assistance of AI translation services.