Ulsan Ulju-gun Distributes Casebook on Civil Complaint Resolution ... Strengthening Response Capabilities

Ulsan City Ulju-gun distributed the 2022 Civil Complaint Resolution Casebook titled ‘Uljoo Administration that Empathizes While Reading’ to its affiliated employees.

This casebook was published to introduce various methods of resolving resident complaints and to strengthen employees' capabilities in handling civil complaints.

The casebook contains examples of civil complaint handling that occurred during the administrative work process from January to December of last year, to be shared and utilized as a reference for work.

The casebook includes contents such as ▲interdepartmental collaboration processes ▲problem-solving know-how of the person in charge ▲processes of resolving conflicts with residents through communication ▲tips for responding to civil complaints.

Ulju County Office.

County Governor Lee Soon-geol said, “I hope this casebook will become a reliable guide for employees struggling with various complaints and serve as a stepping stone to help them grow into better public officials,” adding, “Please continue to make efforts to share the thoughts of Ulju residents from the residents’ perspective.”

Ulju-gun is implementing various policies to improve civil complaint convenience, such as the ‘Organizational Culture Renewal Project’ and the operation of the ‘Haetteumi Direct Call Center.’ Earlier this year, it was also selected as the top institution in the ‘2022 Comprehensive Evaluation of Civil Complaint Services.’

This content was produced with the assistance of AI translation services.