LGU+ Protects Elevator Passenger Safety with AI 'Miriview'

LG Uplus and Hyundai Elevator announced on the 12th that they will launch the AI-based passenger safety protection system 'MIRI View,' which they jointly developed.

MIRI View is a passenger safety protection system that the two companies have been developing for six months since earlier this year. It was launched as one solution of Hyundai Elevator's advanced elevator maintenance service 'MIRI,' which integrates Internet of Things (IoT), artificial intelligence, cloud and big data, and robotics technologies. LG Uplus is responsible for developing the monitoring app and customer center viewer, as well as supplying AI CCTV and LTE communication networks, while Hyundai Elevator handles sales, installation, and operation of the service.

LG Uplus employees demonstrating the Preview device and alarm (app push). [Photo by LG Uplus]

MIRI View features an intelligent alert function where AI CCTV installed inside the elevator autonomously detects voice recognition (screams) and video recognition (abnormal lingering), and when it recognizes an emergency situation, it sends the elevator location and video to Hyundai Elevator’s customer care center to secure the golden time.

Generally, when a passenger experiences an unusual situation while riding an elevator, they report it directly using the emergency call device. However, MIRI View autonomously recognizes and transmits the situation, enabling a faster response to emergencies. Additionally, since the emergency call device only conveys the situation via voice, there is a possibility of distorted communication regarding customer safety or criminal acts, but MIRI View allows the customer care center to monitor the scene through video simultaneously with the customer report, enabling accurate and proactive judgment and response.

The two companies recently completed the first system installation in an officetel building elevator located in Yeongdeungpo, Seoul. They plan to expand the service to elevators equipped with the advanced maintenance service 'MIRI.'

Going forward, LG Uplus intends to expand the supply of the safety monitoring solution applied in MIRI View to industrial sites where it is essential, such as hospitals, elderly care facilities, hotels, and residential-commercial complexes. In particular, since rapid response to emergencies is directly linked to life in hospitals and elderly care facilities, the safety monitoring solution is expected to contribute to enhancing corporate crisis response capabilities.

Oh Jeong-seok, Executive Director of Service Marketing at Hyundai Elevator, said, "At a time when various accidents have sounded an alarm about our everyday spaces, MIRI View is a service developed to make customers feel that elevators are safe spaces." He added, "Hyundai Elevator will continue to protect customer safety through active technological innovation and service development."

Jeon Seung-hoon, Executive Director of Smart Infrastructure Business at LG Uplus, said, "We expect to revolutionize customers' elevator riding experience through the MIRI View service," adding, "We will continue to cooperate in technology development and introduce progressive services to further enhance the safety of customers and installation workers."

This content was produced with the assistance of AI translation services.