LGU+ Announces Comprehensive DDoS Damage Compensation Plan... 10x Compensation for Individual Downtime

LG Uplus announced a 'comprehensive compensation plan' on the 28th in response to the DDoS attack incident.

To enhance the objectivity of the compensation plan, LG Uplus formed a compensation council consisting of experts from various fields and conducted about ten individual meetings, on-site inspections, and general meetings over 40 days.

The council broadly categorized the scope of this compensation plan into general individual customers and business customers.

First, individual subscribers using IPTV-only, internet-only, or internet bundle services (IPTV, internet phone, smart home) will receive automatic discounts on their next month's billing charges per customer.

Additionally, coupons worth 5,000 KRW (for internet + IPTV bundle customers) or 3,000 KRW (for other eligible customers) will be provided when purchasing products on the online mall 'U+Kok'.

Coupons will be issued sequentially starting from the 9th of next month and notified via text messages. Customers who do not receive a text message can separately apply for coupons on the website starting from the 24th of next month.

For small business owners who reported damages, one month of service usage fees will be waived. LG Uplus decided to uniformly reflect one month’s fee in the June billing cycle, considering small business owners’ hourly sales based on Statistics Korea data.

Furthermore, LG Uplus plans to provide free support for 'Revu,' the country's largest online blog promotion service. Revu will be offered to 2,000 small business owners who wish to use the service, supporting 15 blog content promotions over three months. Small business owners who want to apply can access the service through the link provided in the text message from LG Uplus.

To finalize the compensation scope for PC bang (internet cafe) operators, separate criteria were established to consider expected user numbers and usage time. Potential sales per PC bang were estimated based on data from the Korea Creative Content Agency (three years prior to COVID-19) to gauge the extent of damage.

LG Uplus decided to apply differentiated compensation amounts for PC bangs that experienced connection errors on January 29 and February 4, either for one day or both days. The compensation method allows business owners to choose between cash payments (July?August) and usage fee discounts (June?July).

Lee Cheol-hoon, Executive Vice President of External Strategy at LG Uplus, said, "After thorough discussions with external experts possessing professionalism and objectivity, we have prepared compensation measures that consider customers’ perspectives and situations. Compensation is not an end but a beginning, and we will present more sincere programs in the future to restore trust."

This content was produced with the assistance of AI translation services.