SKT Strengthens Social Safety Net with 'AI Check-in Reliable Service'

SK Telecom is strengthening the social safety net for socially isolated households by utilizing artificial intelligence (AI) technology and telecommunications big data.

On the 6th, SKT signed a business agreement with Geumcheon-gu Office in Seoul, Seoul Welfare Foundation, Korea Electric Power Corporation, and Happy Connect to provide the AI-based integrated welfare check service, ‘AI Anbu Dundeun Service’.

This service was established to address safety issues that may arise in socially isolated households and operates through analysis of telecommunications big data, electricity usage, and sensing applications without installing separate devices in the target households.

If an abnormal situation is predicted, such as no telecommunications activity or no electricity usage for a certain period, SKT’s NUGU bizcall is used to check on the welfare of the individual, and if necessary, on-site personnel are dispatched urgently to ensure the safety of the target person.

SKT and Geumcheon-gu Office plan to provide the service to about 200 households from this month until the end of the year. In the future, it is expected that the safety system for socially vulnerable groups such as people with severe disabilities or elderly basic livelihood security recipients will be greatly strengthened by systematically identifying and supporting isolated households in connection with Seoul’s isolated household support policy to prevent solitary deaths.

Geumcheon-gu Office is responsible for selecting care targets and evaluating the service, SKT handles service operation, planning, and telecommunications-AI call data linkage. Korea Electric Power Corporation is in charge of confirming and installing AMI (Advanced Metering Infrastructure) capable of remote metering and generating AI models related to power data, while Happy Connect provides monitoring and dispatch services linked with app data.

The Seoul Welfare Foundation is responsible for measures for care recipients after monitoring results and dispatch, and will analyze the effectiveness of the ‘AI Anbu Dundeun Service’ to utilize it in developing Seoul’s solitary death prevention policies.

Choi Nak-hoon, head of SKT Industrial AIX CO, said, "We will do our best to lead ESG management that contributes to the safety and health of the people by utilizing AI and big data-based solutions."

This content was produced with the assistance of AI translation services.