Hana Bank Holds Customer Meeting to Expand Win-Win Finance

Hana Bank held a meeting to listen to customer voices on the occasion of the second anniversary of the enforcement of the Financial Consumer Protection Act (FCP Act).

On the 29th, Hana Bank announced that it held the event the previous day at its Euljiro headquarters in Jung-gu, Seoul. The event was organized to directly hear customers' inconveniences since the enforcement of the FCP Act and to discuss ways to practice win-win finance and improvements.

The meeting was personally chaired by Hana Bank President Lee Seung-yeol. Customers of various ages and occupations attended, including foreign customers, university students, CEOs of small and medium-sized enterprises (SMEs), former professors, and financial experts.

The attendees urged the bank to strive to ensure that comprehensive support encompassing both financial and non-financial aspects continues for financially vulnerable groups such as SMEs, small business owners, low-income people, and youth. They also requested that customer opinions be reflected to enhance consumer rights protection, increase convenience, and promote a culture of win-win finance.

President Lee said, "We will prepare various expansion plans so that the win-win finance programs implemented by Hana Bank can be supported not only for vulnerable groups but for all members of society without exception. We will prioritize customer protection and happiness as our core values and strive to become the most trusted bank."

Lee Seung-yeol, CEO of Hana Bank (first from the right in the back row in the photo), held a meeting with customers on the 28th at the Euljiro headquarters in Jung-gu, Seoul, exchanging opinions. (Photo by Hana Bank)

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