Samsung Electronics Service Ranks No.1 as a 'Respected Company' for 12 Consecutive Years

Korea Management Association Consulting Survey
Always Ranked No. 1 Since the 2012 Survey Began

Samsung Electronics Service announced on the 7th that it has ranked first place for 12 consecutive years in the service center category of the "Most Respected Companies in Korea" survey conducted by the Korea Management Association Consulting (KAMC). Since the introduction of this category in 2012, it has always been ranked number one.

This system comprehensively evaluates corporate value. It is a rare survey to find domestically. About 12,000 participants, including securities analysts, industry workers, and consumers, took part in this year's survey.

Samsung Electronics Service employees posing for a commemorative photo after winning first place in the Service Center division.
[Photo by Samsung Electronics]

Samsung Electronics Service received the highest scores in 11 out of 12 evaluation categories, including customer satisfaction, service innovation, and corporate trustworthiness. It provides prompt and accurate services tailored to product characteristics through 178 mobile phone specialized centers, 104 on-site service specialized centers, and 24 B2B (business-to-business) specialized centers.

In remote areas with low accessibility, it operates a "visiting service." Last year, dedicated engineers were dispatched to 47 regions.

The contact center supports non-face-to-face remote consultations. The usage rate of the "Home Appliance Remote Diagnosis System (HRM)" increased by more than 50% compared to the same period last year. HRM is a service where a consultant examines the status of home appliances and then provides solutions.

Samsung Electronics Service employees providing service to customers.
[Photo by Samsung Electronics]

Beyond after-sales service (AS) provided after product malfunctions, efforts are also being made in before-service (BS), which manages products in optimal condition before customers experience inconvenience.

Every year, from March to May before summer, an air conditioner pre-inspection campaign is promoted. The "Plus Inspection" service, where engineers check other products during on-site service visits, is also conducted year-round.

Samsung Electronics Service employees providing service to customers.
[Photo by Samsung Electronics]

They also offer the "Samsung Care Plus Home Appliance & TV" service, which combines cleaning, maintenance, and repair all at once.

Song Bongseop, CEO of Samsung Electronics Service, said, "We sincerely thank our customers who have chosen us as number one in the service center category for 12 consecutive years," and added, "We will continue to strive to provide differentiated customer-centric services."

This content was produced with the assistance of AI translation services.