Gwangjin-gu 'Name Change Report Received and Processed Within 1 Day' Resolved

Kim Kyung-ho, Mayor of Gwangjin District

Name change applications processed within 24 hours, results notified via text message

Various convenient administrative services provided, including proxy family relationship reporting and text notifications of processing results

Gwangjin-gu (Mayor Kim Kyung-ho) is implementing the ‘One-Day Name Change Application Processing System’ that resolves name change applications within a day.

The ‘One-Day Name Change Application Processing System’ shortens the processing period from the previous 4-5 days, which included organizing the family relationship register after receiving the name change application, to within one day.

Name change applications involve significant changes to personal identification, and even after processing, subsequent procedures such as reissuing ID cards, changing seals, and updating real estate and bank account names are complex and varied.

Accordingly, since February this year, the district has been processing name change applications submitted after court approval within 24 hours, enabling prompt progress of follow-up procedures such as reissuing ID cards and various name changes.

Additionally, the district provides guidance documents on follow-up procedures after name change applications to help prevent inconveniences caused by incomplete follow-up steps.

A resident who completed a name change said, “As a working person, I was worried that the process would take a long time and be cumbersome, but the district sent me follow-up procedure guidance and processing results via text message, allowing me to handle many tasks easily and quickly.”

Furthermore, the district offers a ‘Proxy Family Relationship Reporting Service’ and a ‘Processing Result Text Notification Service.’ For residents who have difficulty filling out application forms, civil service officers assist by completing the family relationship report on their behalf and notify them of the processing results via text message, receiving positive feedback from users.

Going forward, Gwangjin-gu plans to create and distribute a ‘Family Relationship Registration Follow-up Procedure Guide Leaflet’ that compiles administrative procedures and various health and welfare services that residents need to complete after family relationship registration, making it easier to understand.

Kim Kyung-ho, Mayor of Gwangjin-gu, said, “Reflecting the increasing number of name change applications, we established this system to enhance the convenience of residents. We will do our best to provide various administrative services for residents, reducing inconvenience and increasing convenience.”

Jeong Munheon, Mayor of Jongno District

Jongno-gu Achieves 3rd Place Nationwide Among Autonomous Districts in Local Government Innovation Evaluation

Since the 8th elected term, has promoted regional health care and smart administration projects that residents can feel, achieving excellent results

Jongno-gu (Mayor Jeong Moon-heon) received the highest (excellent) rating in the ‘2022 Local Government Innovation Evaluation’ conducted by the Ministry of the Interior and Safety.

The ‘Local Government Innovation Evaluation’ is a system that comprehensively assesses efforts and achievements in regional innovation.

The Ministry of the Interior and Safety conducted a focused evaluation on 10 indicators across 3 categories?autonomous innovation by institutions, innovation performance, and innovation diffusion and public perception?targeting 243 local governments nationwide.

Jongno-gu, which received the excellent rating, presented a new vision focused on change and innovation with the launch of the 8th elected term, and laid the foundation for innovative administration by reorganizing the organization reflecting the district’s philosophy.

Based on this, the district has actively promoted various projects that residents can experience in daily life, such as providing the ‘Health-Irang Service,’ a demand-centered regional health care service, and ‘The Mayor Meets Elderly Living Alone via Zoom,’ a representative case of non-face-to-face smart administration.

As a result of these efforts, Jongno-gu received favorable evaluations in 8 out of 10 indicators, including ‘Innovative Leadership of the Head of Institution’ and ‘Activation of Resident Participation,’ ranking 3rd among 69 autonomous districts nationwide, climbing 22 places compared to last year.

Mayor Jeong Moon-heon stated, “We will continue to devise effective policies that residents can genuinely feel and do our best to lead the innovation and development of Jongno during the 8th elected term.”

Lee Seung-ro, Seongbuk-gu Mayor

Seongbuk-gu Selected as an Excellent Institution in the ‘2022 Local Government Proactive Administration Comprehensive Evaluation’ by the Ministry of the Interior and Safety

Among 243 local governments, 73 selected as excellent institutions in the top 30%

Only 6 out of 25 autonomous districts in Seoul selected

Seongbuk-gu (Mayor Lee Seung-ro) achieved the honor of being selected as an excellent institution in the ‘2022 Local Government Proactive Administration Comprehensive Evaluation’ conducted by the Ministry of the Interior and Safety.

The ‘Local Government Proactive Administration Comprehensive Evaluation’ assesses efforts to promote proactive administration in local governments. Previously, it was one of the indicators in the ‘Local Government Innovation Evaluation,’ but starting this year, it has been conducted independently to spread proactive administration culture within local government public service.

Among 243 local governments, 73 were selected as excellent institutions in the top 30% within each evaluation group (metropolitan, city, county, district), and notably, only 6 out of 25 autonomous districts in Seoul were selected.

Seongbuk-gu has made pioneering efforts to root proactive administration in local government practice. It established the ‘2022 Proactive Administration Implementation Plan’ consisting of 5 major action plans and 15 tasks (April 2022), fully revised the ‘Seongbuk-gu Proactive Administration Ordinance’ (August 2022), and laid the institutional foundation for practicing proactive administration while promoting the perception that ‘proactive administration is always rewarded’ within the public service community.

An expert-centered Proactive Administration Committee was formed separately from the Personnel Committee to deliberate and decide on matters related to the establishment and implementation of proactive administration policies. The district also selected exemplary cases and outstanding public officials in proactive administration and provided personnel incentives to encourage active and sincere work performance.

Additionally, the district supports and protects proactive public officials through the committee’s recommendations, pre-consultations, and exemption systems. It also strengthened external communication on proactive administration efforts by producing original content such as ‘Seongbuk-gu Proactive Administration Issue of the Month!’

Mayor Lee Seung-ro said, “All public officials in Seongbuk-gu united their efforts to provide high-quality administrative services to residents, resulting in this excellent evaluation. With the full start of the 8th elected term in 2023, we will do our best to make Seongbuk-gu the best and largest service institution that maximizes resident satisfaction through proactive administration achievements that residents can feel.”

This content was produced with the assistance of AI translation services.