Consumer and GA Win-Win Management... Mirae Asset Life Holds Financial Consumer Protection GA Meeting

[Asia Economy Reporter Minwoo Lee] Mirae Asset Life Insurance held a meeting with its affiliated corporate protection agencies (GA) to discuss financial consumer protection and win-win management.

On the 10th, Mirae Asset Life Insurance announced that it held the '2023 First Half Financial Consumer Protection GA Win-Win Meeting' at its headquarters in Yeouido, Yeongdeungpo-gu, Seoul, inviting key financial consumer protection officers from major affiliated GAs such as Mirae Asset Financial Services.

The theme of the meeting was 'GA Financial Consumer Protection Internal Control, Complaint and Incomplete Sales Rate Management.' Regarding GA internal control, Byung-guk Lee, Compliance Monitoring Team Leader at People Life, shared the company's complaint and on-site inspection work processes. He also explained key points in preparation for the Financial Supervisory Service's GA internal control performance evaluation, which will be fully implemented starting this year.

Following this, Woongyu Yeo, Consumer Protection Team Leader at Mirae Asset Life Insurance, presented measures to protect the rights and interests of consumers and agents. He emphasized the importance of verifying the fulfillment of the 'duty to explain' when concluding insurance contracts, citing complaint cases from complaint agencies and the Financial Supervisory Service.

Chunho Jang, Chief Consumer Protection Officer (CCO) at Mirae Asset Life Insurance, stated, "Since 2022, Mirae Asset Life Insurance has been holding win-win meetings to establish an advanced financial consumer protection system based on the influence of the GA channel, which has emerged as a key sales channel in the insurance market. We will continue to maintain a collaborative win-win management system with affiliated GAs to contribute to the establishment of a sound insurance culture and leap forward as the best insurance company in financial consumer protection."

Jang Chun-ho, Chief Consumer Protection Officer (CCO) at Mirae Asset Life Insurance (far left), and Yeo Woon-gyu, Head of Consumer Protection Team at Mirae Asset Life Insurance (far right), along with other attendees, are taking a commemorative photo after the "2023 First Half Financial Consumer Protection GA Win-Win Meeting" held on the 9th at the Mirae Asset Life Insurance headquarters in Yeouido, Yeongdeungpo-gu, Seoul. (Photo by Mirae Asset Life Insurance)

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