BNK Gyeongnam Bank Employees Consecutively Prevent Voice Phishing Attempts

Daewoo Shipbuilding Sales Office and Sacheon Branch Employees Receive 'Certificate of Appreciation'

[Asia Economy Yeongnam Reporting Headquarters Reporter Song Jong-gu] BNK Gyeongnam Bank has been protecting customers' valuable assets by continuously preventing voice phishing damage since the beginning of the new year.

BNK Gyeongnam Bank announced on the 26th that employees working at the Daewoo Shipbuilding Sales Office and Sacheon Branch received a ‘Certificate of Appreciation’ for their efforts in preventing voice phishing.

An employee at the Daewoo Shipbuilding Sales Office prevented customer Park from transferring 17.6 million KRW after being deceived by a voice phishing group impersonating a financial institution offering to refinance an existing loan at a low interest rate.

An employee from Gyeongnam Bank's Daewoo Shipbuilding sales team is receiving a certificate of appreciation.

Although the employee asked for the reason for the account transfer and informed the customer about recent voice phishing cases, the customer continued to request the transfer.

However, the employee at the Daewoo Shipbuilding Sales Office did not give up and was able to prevent voice phishing damage by persuading the customer through various methods.

An employee at the Sacheon Branch protected customer Park’s assets of 17.9 million KRW, who requested cash withdrawal for the purpose of paying wages to foreign workers.

An employee of Gyeongnam Bank Sacheon Branch is receiving a certificate of appreciation.

During this process, the employee found it suspicious that although the customer claimed to be a business paying wages, the business site was not found in the inquiry, and that a regular savings account had been canceled a few hours earlier.

Afterwards, the employee installed the malicious app detector app ‘Citizen Conan’ on the customer’s mobile phone, confirmed that a malicious app had been downloaded, and reported it to the nearby police.

Kim Yang-sook, Executive Director in charge of Financial Consumer Protection (CCO), said, “It is unfortunate that more customers are falling victim to fraud by withdrawing cash or transferring money to accounts after being deceived by voice phishing groups claiming to refinance loans at low interest rates. These cases show that employees responded promptly to protect customers’ valuable assets. Going forward, BNK Gyeongnam Bank will actively respond to ensure that customers and local residents do not suffer from voice phishing and other electronic financial fraud.”

This content was produced with the assistance of AI translation services.