Jeongyukgak Focuses on Strengthening CS Capabilities... Expands Customer Center Operating Days

An employee of the Jeongyukgak CS team responding to a customer. Photo by Jeongyukgak.

[Asia Economy Reporter Seohee Lee] Food tech startup Jeongyookgak announced on the 26th that it will strengthen its Customer Service (CS) capabilities and expand the operating days of its customer center.

In March, Jeongyookgak separated the existing CS team from the commerce operations division and reorganized it into a higher-level organization called the 'CS Function.' Since then, a CS Operations Planning Team has been newly established within the CS organization. The process of conveying customer grievances to related departments and taking full responsibility for resolving them has also been strengthened.

The official operating days of the customer center will also be expanded from weekdays to include Saturdays. This is in preparation for the expansion of smart factory operations early next year. The recent trend of preferring home-cooked meals on weekends due to high inflation has also influenced this decision. Previously, minimal staff were operated only on Saturdays when dawn delivery and parcel delivery arrived. Jeongyookgak plans to expand operations to seven days a week next year after stabilizing operations.

A Jeongyookgak official stated, “Jeongyookgak CS maintains the principle of ‘taking full responsibility without passing on even 1% of ambiguity to the customer’” and added, “We will continue efforts to improve service quality for customers who trust and use Jeongyookgak’s services.”

This content was produced with the assistance of AI translation services.