"Let's Create the Highest Standard" Visiting the Maintenance Hub Reflecting Hyundai Motor Chairman's Determination

Providing Employees with a High-Quality Educational Environment
Lecture Room Chairs and Employee Lounge Sofas
Music Listening Room and Indoor Sports Facilities
Furnished with Renowned Premium Brands
Clear Separation of Vehicle and Pedestrian Paths
Overseas Experts Amazed by the Facilities

Exterior view of Hyundai Motor Company Cheonan Global Learning Center Education Building

[Asia Economy Reporter Choi Dae-yeol] "Customer expectations have risen, and advanced technologies such as electric vehicles, autonomous driving, and remote diagnostics are being rapidly integrated. In the past, vehicle maintenance relied on experience, but now it requires precise and safe diagnostics using high-level technology. This is the reason for strengthening technical education."

Lee Tae-su, Executive Director leading Hyundai Motor's Domestic Service Division, recently spoke about the changing atmosphere of automobile consumer culture. With an abundance of information, consumer standards have become more demanding, and the rapid technological changes across all modes of transportation inevitably place the frontline vehicle sales and service staff under great pressure. This is because they face customers directly at the frontline.

The Hyundai Motor Cheonan Global Learning Center, unveiled for the first time to domestic media on the 14th, targets exactly these points. Beyond providing high-quality education to employees, it believes that employees can serve customers better when they learn in satisfactory conditions. This is why the center is furnished with famous high-end brand products, including classroom chairs, sofas in employee lounges, audio and speakers in the music listening room, and exercise equipment in the indoor sports facilities.

Hyundai Motor Global Learning Center. The photo was provided by BCHO Architects, operated by architect Byungsoo Cho, who was in charge of the design.

Hyundai Motor Global Learning Center, Basement Level 1. The building is situated on a gentle slope, designed so that Basement Level 1, Level 1, and Level 2 all connect directly to the ground. The photo was provided by BCHO Architects, operated by architect Byungsoo Cho, who was in charge of the design.

The building's design was entrusted to architect Jo Byung-soo, known for projects such as Namhae Southscape Hotel and Busan Park Tae-joon Memorial Hall. Although the facility primarily focuses on vehicle maintenance training, the flow of vehicles and people is clearly separated. While the exterior does not disrupt the surrounding low hills, the interior is arranged with space and equipment capable of servicing all kinds of vehicle models.

The dormitory accommodations are meticulously arranged to a hotel standard. The maximum simultaneous training capacity reaches 586 people, with about 13,000 visitors annually. Since training typically lasts one to three days, and can extend to three to four months for new employee training, great care has been taken to ensure an optimal environment during the training period. Together with the Seoul Global Learning Center, this site plays a key role in establishing and disseminating Hyundai Motor's maintenance and service education theories and directions.

Hyun Seong-woo, Senior Manager of Hyundai Motor Company's High-Tech Development Team, is explaining to the press the features of the electric vehicle dedicated platform and its maintenance methods.

During Hyundai Motor's past efforts to reorganize its overall vehicle maintenance infrastructure, there was an instance when they requested to visit the maintenance hub of a global complete vehicle manufacturer’s headquarters but were refused. However, after the opening of the Cheonan Global Learning Center, the situation reversed, and that company requested a visit instead. A company official said, "Experts coming for training through overseas dealer networks also say that there are very few facilities worldwide equipped with such advanced equipment."

Hyundai Motor's roots trace back to the maintenance center established by Honorary Chairman Chung Ju-yung in the 1940s in Chungjeong-ro, Seoul (Ado Service, where 'Ado' is the Japanese pronunciation of 'art'). Enhancing capabilities in the maintenance field not only raises customer satisfaction but also aligns with the company's identity. One of the internal departments where Chairman Chung Eui-sun casually shares meals and gatherings is the maintenance organization. When he was Vice Chairman, Chung showed special affection by encouraging the reopening of the Cheonan Global Learning Center, saying, "Let's make it the best in the world."

Demonstration of AMR (autonomous mobile robot) developed by Hyundai Motor Company. It is capable of autonomously locating and loading heavy components weighing hundreds of kilograms onto a cart. As robots perform tasks previously done by humans, concerns about safety accidents have also decreased.

This content was produced with the assistance of AI translation services.