Hanjin Completes Transition to Courier-Exclusive App

Improving Convenience for Delivery Workers
Expecting Enhanced Customer Service Quality

[Asia Economy Reporter Kiho Sung] Hanjin announced on the 16th that it has completed the transition to a newly developed dedicated courier application (app) to enhance the work convenience of delivery drivers.

The main newly developed features of the courier app include ▲providing optimized delivery routes to shorten the departure and arrival times for home deliveries ▲enhanced real-time daily/weekly/monthly home delivery performance information inquiry ▲customer inquiry confirmation and management functions ▲ability to process home deliveries in areas with data communication restrictions ▲advance notification of scheduled home delivery volumes ▲improved readability and convenience through user UI self-editing features.

After development was completed in July, initial stabilization and continuous feedback on improvements from delivery drivers were incorporated, completing the transition by October for over 10,500 couriers. Even after the transition, key functions are continuously improved to enhance customer service quality through smooth communication between couriers and distribution centers, as well as between couriers and customers.

Along with the courier-exclusive app, the customer app was also improved to more intensively manage customer inquiries and inconveniences.

The customer notification function from product shipment to pre-delivery stages was enhanced to proactively provide information on shipment status and delivery progress, which are typically the most frequent customer inquiries. This resulted in a reduction of over 20% in simple customer inquiries related to home delivery, delivery, and product location. The company expects that improving work efficiency in customer response will continuously contribute to enhancing service quality.

In the future, a delay notification system will be implemented to address unavoidable home delivery difficulties, strengthening communication with customers through sending apology messages and more.

A Hanjin official stated, “Improving the work convenience and efficiency of delivery drivers is expected to directly lead to better customer service quality,” adding, “We will continue to advance the working environment based on our company’s IT capabilities and investments.”

This content was produced with the assistance of AI translation services.