Kakao Forms '1015 Damage Support Council' Regarding Service Disruption

[Asia Economy Reporter Seungjin Lee] Kakao announced on the 14th that it has formed the ‘1015 Damage Support Council,’ which includes external experts and private organizations, to compensate and support for service disruption damages caused by the fire at the Pangyo SK C&C Data Center.

The council is composed of organizations representing consumers, small business owners, and academic experts, including Kakao. ▲The ‘Korea Federation of Small and Medium Business’ as the representative of small business owners ▲Fair trade and consumer protection experts from academia ▲The ‘Korea Startup Forum’ as the industry representative ▲The ‘Korea Consumer Federation’ as the representative of users and consumers participate. The attendees from each organization will be finalized after the first meeting.

Kakao accepted reports of service disruption damage cases for a total of 19 days from October 19 to November 6. The original deadline was November 1, but it was extended to the 6th to receive more damage reports from users. Additionally, Kakao used its official KakaoTalk channel (with about 29 million friends) and Kakao Bizboard to ensure as many users as possible were aware of the damage report period.

The council plans to carefully analyze the received damage cases and, after thorough discussions, establish reasonable standards and policies based on expertise, objectivity, and validity.

Hong Eun-taek, CEO of Kakao and chairman of the Emergency Countermeasures Committee, said, “We formed the council with representatives from various sectors of society to listen to and gather diverse opinions,” adding, “We aim to establish principles and standards that fulfill our social responsibility together with the council.”

This content was produced with the assistance of AI translation services.