Creation of a Specialized Civil Service Space at Jeonggwan-eup Administrative Welfare Center, Gijang-gun, Busan

The civil service office on the 1st floor of the Jeonggwan-eup Administrative Welfare Center in Gijang-gun.

[Asia Economy Yeongnam Reporting Headquarters Reporter Dongguk Lee] The Administrative Welfare Center of Jeonggwan-eup, Gijang-gun, Busan, has transformed the first-floor space into a specialized civil service response area to enhance the convenience and satisfaction of Jeonggwan-eup residents with administrative civil complaints.

Through remodeling carried out since last September, the center reduced confusion for visiting civil complaints and enabled quick one-on-one consultations and processing with staff by arranging social welfare-related staff in a single row at the front. Additionally, by introducing a ‘queue waiting system,’ the first-floor space of the building was specialized as a civil service convenience area.

The ‘queue waiting system’ installed at the first-floor entrance is a kiosk-type ticket issuing machine that displays waiting numbers and voice announcements for each service window, allowing civil petitioners to easily find the window location, which is expected to significantly reduce unnecessary waiting times.

To assist residents unfamiliar with using the kiosk, on-site guides have also been deployed to ensure civil petitioners can use the system conveniently.

Kim Jongcheon, head of Jeonggwan-eup, said, “With the introduction of the queue waiting system and this civil service space remodeling, we expect civil petitioners to handle their complaints more quickly and conveniently in a pleasant environment. We will continue to strive to provide the best civil service in step with the changing times.”

This content was produced with the assistance of AI translation services.