Partial Resumption of PC KakaoTalk and Taxi Call Services... Photo and Video Transmission Still Unavailable

[Asia Economy Reporter Yuri Choi] Kakao services, which were down due to a data center fire, have partially resumed. However, full recovery is delayed, with issues such as the inability to send photos and videos on KakaoTalk.

On the 16th, Kakao announced, "Text message sending and receiving is possible in general chat and open chat, excluding photos and videos."

However, as user access increases during recovery work, message sending is not smooth. The Talk Channel service, used by small business owners for consultations and orders, is also unavailable.

Kakao stated, "We are continuing to take measures for the Talk Channel service," and "We apologize once again for the delay in full recovery."

The KakaoT app operated by Kakao Mobility is also gradually returning to normal. Functions such as designated driver, navigation, parcel delivery, and taxi calling have been restored, but the ‘Bike’ service using electric scooters is still unavailable.

For KakaoMap, place search, public transportation route finding, My Page, and Road View are unavailable, while other functions have been restored.

The fire occurred around 3:30 PM the previous day at the SK C&C Pangyo data center where Kakao is housed, causing widespread disruptions across Kakao services. KakaoTalk’s mobile functions were not working, and the PC version was also unavailable. Affiliate services requiring KakaoTalk account login, such as KakaoT, KakaoPay, and KakaoBank, were also difficult to use.

This content was produced with the assistance of AI translation services.