Jeju Fire Headquarters Activates Flawless 119 Reception Control System

Published 11 Oct.2022 11:10(KST)

[Jeju=Asia Economy Honam Reporting Headquarters Reporter Hwang Jeongpil] The Jeju Fire Safety Headquarters (Chief Park Geun-oh) is operating a seamless 119 reception control system even in urgent situations that are difficult to speak about, such as stalking, assault crimes, disabilities, foreigners, or situations where it is hard to identify the reporting location or disaster details.

According to the Jeju Fire Headquarters on the 11th, a report was received at the 119 comprehensive situation room around 10 p.m. on August 2 last year, where the caller only said, "Hello~ This is Hwasun Gotjawal in Jeju Island!" before the call was disconnected.

Immediately sensing that an accident had occurred, the situation management officer quickly dispatched emergency response and requested joint action with the police, and after persistent management, the caller was safely rescued.

In January 2020, there was also a case where a faint moaning sound and a weak voice saying "000 Hotel" were heard on a report call, and all rooms in the hotel were searched to quickly rescue a man in a strangulation state, saving a precious life.

At the 119 comprehensive situation room, even in urgent situations that are difficult to speak about or unusual reports, a close cooperation system is established by operating an emergency joint reporting system with the police, sharing various information and histories to minimize blind spots in dispatch.

Through frequent 119 report case analysis meetings, the job capabilities of the reception officers are continuously strengthened by analyzing and sharing report reception cases, and especially recently, job training has been enhanced for initial response measures such as report reception and joint police response in crime situations like stalking.

In addition to general phone reports, the 119 multi-media reporting service is operated, which allows reporting via text messages, apps, and video calls.

Text reporting allows sending short texts, photos, and videos in situations where voice calls are difficult, and the 119 app can send the user's location (GPS) to the situation room along with the 119 report.

Video call reporting is a method that allows accurate transmission of the scene situation and easy guidance for emergency treatment through video.

Yang In-seok, head of the 119 comprehensive situation room, said, "We will build a seamless 119 reception system through systematic situation management and continuously strengthen the professional capabilities of reception officers through ongoing case analysis and training."