Suncheon City Mayor Takes Lead in Resolving Citizens' Inconvenience and Grievance Complaints

Operation of Dialogue Day Between Mayor and Citizens and Rapid Handling of Civil Complaints via KakaoTalk

[Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik] Suncheon City, Jeollanam-do (Mayor Noh Gwan-gyu) announced that it will revolutionize the complaint handling system as a key policy of the 8th local government by having the mayor personally resolve citizens' grievances and by receiving daily life complaints via KakaoTalk for prompt processing.

First, the city will operate a "Dialogue Day with Complainants," where the mayor meets with complainants to directly listen to their difficulties and seek solutions together.

The "Dialogue Day with Complainants," held at least once a month, will be conducted in a way that the mayor directly interviews citizens who request relief from unreasonable regulations or damages caused by administrative actions, complaints involving multiple parties requiring administrative mediation, or those who wish to propose or suggest ideas for city development.

Additionally, until now, daily life inconvenience complaints have been received through the national complaint portal, Suncheon City’s website, phone calls, and visits. Starting from the 28th, the city will accept on-site daily life complaints through the KakaoTalk channel "Ilsacheonri Suncheon," the most widely used SNS platform by citizens.

Any Suncheon citizen can use this service by signing up for KakaoTalk and searching for "Ilsacheonri Suncheon" to add as a friend. They can easily report various safety and inconvenience issues in daily life, such as road damage, streetlight malfunctions, and illegal waste disposal.

In particular, when citizens report safety and inconvenience issues through the KakaoTalk channel "Ilsacheonri Suncheon," Suncheon City will immediately receive the reports and provide a response within 1 to 3 days for simple inquiries or general complaints. For complex complaints involving multiple departments, the city plans to promptly inform citizens of the processing plan or results within 5 days, offering an efficient complaint administration service.

Mayor Noh Gwan-gyu of Suncheon said, "I experience daily inconveniences such as damaged sidewalks or roadside abandoned materials firsthand as I commute by bicycle every day," adding, "If citizens report safety and inconvenience issues that the administration has not yet reached, immediate action will be taken. Especially, moving forward, I will personally listen to and resolve citizens’ grievances to establish a citizen-centered city as a standard for first-class Suncheon."

Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik hss79@asiae.co.kr

This content was produced with the assistance of AI translation services.