DB Insurance Holds 'Ask Anything, Counselor' Consultation Event
[Asia Economy Reporter Changhwan Lee] DB Insurance announced on the 2nd that it will hold the ‘Ask Anything’ event on its customer mobile app throughout September.
The ‘Chatbot’ is a service where an AI chatbot responds at any time regarding contract consultations, guidance on required documents for insurance claims, and more.
‘Chat Consultation’ is a service where a real consultant provides contract consultations, information changes, certificate issuance, etc., via real-time chat during working hours (weekdays 9:00 AM to 5:30 PM).
Participants can enter the event by using either the chatbot or chat consultation service. When using the ‘Chatbot,’ participants can enter to win desired prizes such as air purifiers, stylers, and robot vacuum cleaners. When using the ‘Chat Consultation,’ participants will be entered into a draw to win SK gas vouchers or Shinsegae mobile gift certificates.
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A DB Insurance official said, “We hope customers experience a simpler and faster consultation service through the AI chatbot or real-time chat consultation, and we will continue to strive to provide customer-friendly services in the future.”
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