The Corruption Investigation Office Opens 'Comprehensive Civil Service Center' "Handling Civil Complaints Quickly and Conveniently in One Place"

Kim Jin-wook, Chief of the High-ranking Officials' Crime Investigation Agency Photo by Yonhap News

[Asia Economy Reporter Kim Daehyun] The High-ranking Officials' Crime Investigation Agency (Gong-su-cheo) officially opened its Comprehensive Civil Petition Office on the 31st.

Gong-su-cheo announced at 3:30 PM on the same day, "We have officially opened the Comprehensive Civil Petition Office at the Government Gwacheon Complex Civil Petition Building to provide citizen-centered comprehensive civil petition services."

Until now, Gong-su-cheo had handled civil petition tasks such as receiving written documents including complaints and accusations, telephone consultations, and online civil petitions across multiple departments. From this day forward, all civil petition tasks will be handled collectively at the single Comprehensive Civil Petition Office.

Written documents (mail and in-person) civil petitions are managed by the Case Management Officer's Office or the Operations Support Officer's Office, telephone consultations are handled by each department, and online civil petitions are managed by the Case Management Officer's Office.

In particular, a 'Civil Petition Communication Specialist' with investigative experience has been stationed at the Comprehensive Civil Petition Office to act as a mediator and coordinator between petitioners and Gong-su-cheo. The currently operating call center has increased its consultation lines from one to three to enable faster civil petition consultations.

At the opening ceremony, Kim Jin-wook, head of Gong-su-cheo, said, "As this is the first place where the public meets Gong-su-cheo, we must open our hearts and ears wide to the voices of the people," and urged, "Please strive to ensure that petitioners can receive civil petition services more quickly and conveniently, from submission to processing notification."

This content was produced with the assistance of AI translation services.