Gwangju Nam-gu Provides 'Sign Language Video Interpretation Service'

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] Nam-gu, Gwangju Metropolitan City, will implement the "Tablet Sign Language Video Interpretation and Voice Conversion Service for Civil Petition Documents" for the first time among autonomous districts in the Gwangju area to provide smooth civil petition services by overcoming language barriers for the hearing-impaired, speech-impaired, and visually impaired.

According to Nam-gu on the 29th, the tablet sign language video interpretation service is a campaign pledge of Mayor Kim Byung-nae in the 8th local government term and is a civil petition administrative service prepared for socially vulnerable disabled people.

To this end, Nam-gu signed a "Smart Civil Petition Service Business Agreement" with the Gwangju Disabled Comprehensive Welfare Center, which performs sign language video interpretation roles through tablet PCs, at the district office on the 23rd.

The service is conducted in a way that allows three-way two-way communication through tablet video among civil petitioners, responsible public officials, and interpreters.

First, when a disabled civil petitioner visiting the General Civil Petition Office requests sign language interpretation service support, real-time video sign language interpretation is conducted between the interpreter from the Gwangju Disabled Comprehensive Welfare Center and the petitioner, and once the sign language interpretation is completed, the interpreter immediately conveys the civil petition content to the responsible public official.

In addition, for the visually impaired, a service will be provided that converts and guides the printed content of civil petition documents into voice using the voice conversion application "Voice Eye" installed on the tablet PC.

Nam-gu currently operates the 5th window out of 10 windows in the General Civil Petition Office as a dedicated window for social minorities to ensure smooth civil petition processing for the hearing-impaired, speech-impaired, and visually impaired, and is providing full-scale services.

Mayor Kim Byung-nae stated, "We will do our best to eliminate communication barriers and provide administrative services that approach socially vulnerable civil petitioners more closely, and improve the satisfaction of disabled people's civil petition processing through prompt and accurate work handling."

Meanwhile, Nam-gu plans to conduct sign language education once a year in the future for employees in charge of disabled civil petition work at the General Civil Petition Office to provide digital civil petition services together with social minorities.

This content was produced with the assistance of AI translation services.