Seoul Facilities Corporation Certified as 'Korea Service Quality Excellence Company'... Second Time Since 2019

High Praise for Establishing Citizen Safety-First Safety System and Creating Innovation-Based Citizen Services

[Asia Economy Reporter Lim Cheol-young] Seoul Facilities Corporation announced on the 5th that it has been certified as a Korea Service Quality Excellent Company. This is the second time since 2019.

The Korea Service Quality Excellent Company Certification System is organized by the Korea Service Promotion Association, a certification body under the Ministry of Trade, Industry and Energy's National Institute of Technology and Standards. It diagnoses the service quality level of institutions and awards certificates and publicly announces those with outstanding performance.

Despite difficult conditions such as the prolonged COVID-19 pandemic, the Corporation received particularly high evaluations for consistently promoting ▲new citizen services such as attractions and education using the metaverse without time and space constraints ▲realizing social value through coexistence with the local community ▲discovering near-miss accidents and establishing a real-time reporting system to enhance citizen safety.

The service quality company certification process includes expert document review, on-site evaluation, and mystery shopping evaluation on ▲leadership ▲service quality management strategy ▲customer information system ▲service management performance. Director Lee Young said, "Although we have been recognized for excellence in service quality, we will continuously strengthen and improve from the citizens' perspective by finding areas to supplement and improve," adding, "We will always keep in mind that our institution's purpose is to enhance citizens' convenience and do our utmost to provide high-quality services."

This content was produced with the assistance of AI translation services.