SK Telecom Enters AI Call B2B Market with 'Nugu Bizcall'

[Asia Economy Reporter Lim Hye-sun] SK Telecom announced on the 18th that it will officially enter the AI call business-to-business (B2B) market with its AI voice guidance platform, 'NUGU BizCall.'

'NUGU BizCall' is an AI call platform that supports voice recognition, natural language processing, and various voice synthesis sounds, based on proven technology from 'NUGU CareCall' (supporting monitoring of COVID-19 self-quarantined individuals) and 'NUGU DolbomCall' (a social safety net for the elderly).

The biggest feature of 'NUGU BizCall' is that partner companies can directly create AI call scenarios and manage target and result data themselves. This also minimizes personal information management issues.

It basically provides conversation scenarios composed of 'Yes'/'No', multiple-choice, numeric, range, and answer reconfirmation types, and can simultaneously make a large number of calls within the contracted available channel range. It also provides call reservation status by call date and time slot (in 30-minute units).

Additionally, 'NUGU BizCall' is a platform strong in streamlining customer service resources and providing delicate customer management support.

It is suitable for Q&A type call scenarios that deliver and confirm information and can handle a large volume of calls simultaneously without permanent staff. It also allows for delicate scenario composition considering the individual situation of the call recipient and quickly processes feedback data, making customer management easier.

SKT expects high utilization in industries such as hospitals and health-related sectors that require regular health status checks for chronic patients and post-surgery progress and symptom checks, as well as financial sectors like card, insurance, and securities that monitor incomplete sales of financial products.

'NUGU BizCall' has already been confirmed for application in post-surgery patient care at Soonchunhyang University Hospital, chronic disease health care services by the National Health Insurance Service, and stalking victim care and post-management system establishment at Goyang Police Station.

This content was produced with the assistance of AI translation services.