Bithumb Customer Support Center Achieves 94.3% Customer Complaint Resolution Rate in First Half of Year

Bithumb Customer Support Center Inquiry Types for the First Half of the Year [Image Source=Bithumb]

[Asia Economy Reporter Lee Jung-yoon] Domestic cryptocurrency exchange Bithumb announced on the 5th that it achieved a high complaint resolution rate of 94.3% in the first half of this year.

From January to June this year, approximately 330,000 customer inquiries were received at the Bithumb Customer Support Center, with a complaint resolution rate reaching 94.3% (about 310,000 cases). In October last year, Bithumb integrated its separately operated consultation centers into a single Customer Support Center and categorized customer inquiry types into about 100 categories to provide prompt responses and accurate information. Additionally, it handles complaints through various channels, including year-round telephone consultations, offline face-to-face consultations, and one-on-one online consultations.

Among the types of inquiries received, questions regarding specific issues such as KYC (Know Your Customer) and the Travel Rule accounted for the largest portion (20%). This was followed by inquiries about usage methods such as membership registration and withdrawal, and information changes (15.3%), login (12.4%), deposits (9.4%), and customer verification registration (8.2%).

A Bithumb representative stated, "Since it is important to have a transparent understanding of the virtual assets one invests in, Bithumb will also strive to protect customers by operating a transparent exchange that reflects customer opinions."

This content was produced with the assistance of AI translation services.