IBK Industrial Bank, Customer Center Launches 'Consultation Support AI' Service

Reduced Knowledge Search Time Cuts Customer Consultation by Over 20 Seconds
Deep Learning Analyzes Customer Intent from Consultation Data... Supports Accurate Customer Service

[Asia Economy Reporter Yu Je-hoon] IBK Industrial Bank announced on the 30th that it will launch a 'Consultation Support Artificial Intelligence (AI)' service to provide customers with fast and accurate consultation services.

The Consultation Support AI is a system that analyzes the content of calls with customers in real time using AI and automatically provides the necessary content for consultation.

After converting the customer's voice into text in real time, the AI understands the customer's intent in areas such as deposits, loans, and electronic finance, and provides the necessary information for consultation to the staff. The bank explained that this reduces the knowledge search time, resulting in a decrease of about 20 seconds or more in customer consultation time.

An IBK Industrial Bank official said, "Based on accumulated consultation data and know-how, we are preparing for the era of voice bot consultations," and added, "We will provide the best convenience to customers through continuous service improvements." < End >

This content was produced with the assistance of AI translation services.