Only One Registration OK! ... Air Busan Introduces Ticketing Service for Disabled Passengers Without Supporting Documents for the First Time

LCC First to Issue Mobile and Kiosk Boarding Passes for Domestic Flights Starting in May

Air Busan passenger aircraft.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] Air Busan has introduced a non-face-to-face service that issues boarding passes to disabled passengers without requiring supporting documents.

Air Busan announced on the 4th that it has improved its service from May to allow disabled passengers to issue boarding passes using mobile devices and kiosks (self-service machines) when using domestic flights, becoming the first low-cost carrier to do so.

Until now, disabled passengers had to present supporting documents at the airport check-in counter every time before boarding to verify their disability status, causing inconvenience.

With this service improvement, once disabled passengers complete registration for the first time, they can issue boarding passes via mobile and kiosks without any additional identity verification procedures thereafter.

To pre-register as a disabled passenger, one only needs to present disability verification documents (△ Disability Welfare Card △ Disability Certificate △ Government 24 Mobile Certificate, etc.) to Air Busan check-in counter staff at Gimhae, Gimpo, Ulsan, or Jeju airports and complete the registration process once.

Air Busan is implementing various policies for transportation-vulnerable groups. Since 2015, it has been the first domestic low-cost carrier to produce in-flight safety briefing cards in Braille. When visually impaired passengers board, they are provided with emergency action procedures and safety information through Braille briefing cards. Additionally, depending on the degree of disability, disabled passengers are continuously offered discounts of up to 50%.

An Air Busan official said, “With the service improvement, the boarding procedures for disabled customers will be greatly reduced, improving convenience of use as well as enhancing security and efficiency in identity verification. Transportation-vulnerable passengers can receive the same service from reservation to boarding.”

This content was produced with the assistance of AI translation services.