Deutsche Motors Opens 'BMW Service Factory'... "Shortening Repair Time"

[Asia Economy Reporter Hyunseok Yoo] Deutsche Motors, the official dealer of BMW Group Korea, announced on the 22nd that it has newly opened the ‘BMW Seongsu Service Factory’ in Seongdong-gu, Seoul.

The BMW Service Factory is a new type of service network specializing in accident repairs such as sheet metal and painting, which will efficiently share after-sales service (AS) demand together with existing service centers. It is a space that can shorten repair periods and improve customer satisfaction.

Customer response will be handled exclusively by the official service centers as before, and the service factory is characterized by being a facility solely for vehicle repairs without customer visits.

The Seongsu Service Factory, the first of its kind in the metropolitan area within BMW, has a total floor area of 2,991m2 (approximately 905 pyeong) and is housed in a building with three basement floors and seven above-ground floors. It has a total of 10 work bays, including five for sheet metal and three for painting.

It also handles repairs that can be completed within 1 to 2 days, such as bumpers and front windshields. For drivable vehicles through the existing Seongsu Service Center, a ‘bumper replacement reservation system’ allows bumper replacement work to be completed on the same day of admission, and a ‘pickup and delivery service’ is available for customers who find it difficult to visit the service center.

For more details, inquiries can be made to Deutsche Motors BMW Seongsu Service Center. Meanwhile, BMW Group Korea plans to continuously expand BMW and MINI service factories together with dealers to provide efficient customer service in the future.

This content was produced with the assistance of AI translation services.