Jeongeup-si Operates 'COVID-19 Administrative Information Center'... 24-Hour Response

[Jeongeup=Asia Economy Honam Reporting Headquarters Reporter Kim Jaegil] Jeongeup City, Jeonbuk Province, has established a 24-hour response system to alleviate the inconveniences faced by home treatment patients due to the reorganization of the COVID-19 quarantine system and the increase in confirmed cases.

The city announced on the 24th that, as the number of ‘general management group’ patients who must self-manage has increased due to changes in COVID-19 treatment methods, it has formed a counseling team composed of head office staff to operate an administrative guidance center that provides 24-hour consultation services.

The administrative guidance center, which began full operation on the 23rd, operates 24 hours a day regardless of daytime, nighttime, or holidays.

Six public officials work in shifts daily, providing telephone consultation services in addition to their regular duties.

The city has also completed thorough prior preparations, including training operating personnel, to ensure the safe management of home treatment patients and to increase the rate of civil complaint processing through smooth consultations.

The administrative guidance center provides information on administrative processing consultations for home treatment patients beyond medical consultations, behavioral guidelines, quarantine period release dates, living guidance for confirmed COVID-19 patients and their co-quarantined contacts, and information on living support fund assistance.

It also guides medical institutions such as hospitals and clinics capable of counseling and prescribing for the general management group, and if necessary, directs patients to receive medical consultations at the 24-hour Home Treatment Medical Consultation Center (Gunsan Medical Center).

A city official stated, “We plan to expand the operation of the administrative guidance center by increasing counseling personnel in consideration of future civil complaint demand and the trend of confirmed case increases. We will do our best to relieve citizens’ anxiety and ensure that home treatment patients receive prompt and accurate guidance.”

Meanwhile, the city provides rapid information by posting support measures for COVID-19 home treatment patients, the administrative guidance center, rapid antigen test guidance, and the status of confirmed COVID-19 cases on its website and SNS.

Jeongeup=Asia Economy Honam Reporting Headquarters Reporter Kim Jaegil gjg7070@asiae.co.kr

This content was produced with the assistance of AI translation services.