Impact of Courier Union Strike... Korea Consumer Agency Reports Increase in Complaints on Cosmetics and Delivery Delays in January

[Asia Economy Reporter Jeon Jin-young] It has been revealed that consumer consultations related to parcel cargo transportation services increased last month due to the strike at the CJ Logistics headquarters by the Korea Confederation of Trade Unions (KCTU) National Courier Workers' Union (Courier Union).

On the 18th, according to an analysis of big data from the 1372 Consumer Counseling Center call center by the Korea Consumer Agency and the Korea Consumer Organization Council, the total number of consumer consultations as of December 2021 decreased compared to the same period last year, but consultations related to parcel cargo transportation, such as cosmetics, increased.

The total number of consultations in January was 44,506, a 19.2% decrease compared to the previous month. However, analyzing the items with the highest consultation increase rates showed that ‘various general cosmetics’ increased the most by 10.2% compared to the previous month, followed by parcel cargo transportation services at 8.5%, and indemnity insurance at 2.4%.

The Consumer Agency analyzed that many complaints about ‘various general cosmetics’ arose because additional components listed on the product introduction page were not delivered, and that cases requesting returns and refunds due to delivery delays caused by the courier company strike significantly increased in ‘parcel cargo transportation services.’ Additionally, it was stated that many consultations regarding ‘indemnity insurance’ involved demands for compensation related to insurance payments made after deducting the out-of-pocket maximum limit.

This content was produced with the assistance of AI translation services.