Cuchen Recalls 6 Electric Rice Cooker Models Due to "Steam Leakage Defect"

[Asia Economy Reporter Donghyun Choi] Kitchen appliance company Cuchen announced on the 10th that it will conduct a voluntary recall (free repair) for some 10-cup models of the ‘121 Rice Cooker’ starting from the 11th.

Last month, Cuchen received reports of steam leakage issues with the 10-cup ‘121 Rice Cooker’ through its customer satisfaction center and began investigating the cause. As a result, it was confirmed that some models contained parts exceeding the standard dimensions in the lid locking mechanism. If there is a problem with the part dimensions, steam may occasionally leak during cooking or automatic cleaning functions. Upon identifying this issue, Cuchen immediately discussed countermeasures with the National Institute of Technology and Standards and the Korea Consumer Agency, leading to the decision to proceed with this recall.

The voluntary recall covers six models of the 10-cup ‘121 Rice Cooker’ (model names CRT-RPK1040I, CRT-RPK1040M, CRT-PMP1040KR, CRT-PIP1040KR, CRT-RPK1070S, CRT-RPK1070W), totaling approximately 30,000 units. However, all 6-cup ‘121 Rice Cooker’ models and the ‘121 Master+’ and ‘121+ Rice Cooker’ models equipped with stainless steel inner pots are not subject to the recall.

Cuchen stated that some products manufactured and sold between July last year and January this year fall under the recall. Free parts replacement service will be provided for the affected products.

Recall applications can be made starting from the 11th by entering the product serial number on Cuchen’s official website ‘Cuchen Mall’ to check eligibility and apply immediately. Eligibility confirmation and free parts replacement service applications are also available through the Cuchen call center. Offline applications can be submitted by visiting a Cuchen service center. For voluntary recall products, free parts replacement service applications are possible even without a purchase receipt.

Cuchen CEO Jaesoon Park expressed, “We apologize to our customers,” and added, “We will notify customers through as many channels as possible and promise to thoroughly manage the entire process to prevent such incidents from occurring in the future.”

This content was produced with the assistance of AI translation services.