Civil Complaints Handled Smoothly! Solve Them 'Ontact'... Daegu City Provides Non-Face-to-Face Services

Dudeuriso, Ttubot, 120 Dalgu Beol Call Center, and Civil Petition Contest Service, etc.

Daegu City Civil Service Promotion Materials.

[Asia Economy Yeongnam Reporting Headquarters Reporter Yeo Jong-gu] Considering the difficulty of going out due to COVID-19, Daegu City has taken swift action to resolve civil complaints through smart online civil service.

On the 11th, Daegu City announced that it has established the integrated civil complaint and call system ‘Dudriso’, chatbot service ‘Ttubot’, telephone consultation service ‘120 Dalgubeol Call Center’, and ‘Civil Complaint & Contest Home Service’ which allows issuance of civil documents and contest applications from home.

‘Dudriso’ centralizes 30 reception desks that were scattered across various departments, providing a one-stop service from civil complaint application to reception.

‘Ttubot’ is an intelligent civil consultation system that provides guidance on various policies and services conducted by Daegu City.

In fact, the number of uses of ‘Dudriso’ reached 104,642 cases, a 165% increase compared to 2020, and ‘Ttubot’ usage increased by 13% to 82,968 cases.

‘Ttubot’ has played a significant role not only in social distancing due to COVID-19, vaccine inoculation, and livelihood support fund applications but also in issuing Happy Pay, Daegu public delivery app, and public job project application procedures.

The ‘120 Dalgubeol Call Center’ handled about 400,000 consultations annually with 40 counselors, providing guidance on COVID-19 third vaccine dose reservations, vaccine types inquiries, and temporary screening clinics.

The ‘Civil Complaint & Contest Home Service’ also resolves inconveniences for various permits, registrations, and certificate applications and issuance, and enables reporting of information and communication construction supervisors and issuance of university student campus guard work certificates.

Kim Jin-sang, Director of Daegu City Autonomous Administration Bureau, said, “We will add, develop, and inspect systems to make non-face-to-face civil services easier and more convenient to use,” and added, “Although it is an Untact era, we will realize an Ontact era where communication is more active.”

This content was produced with the assistance of AI translation services.