‘Kakao Chatbot’ Launched... Gyeongnam Sacheon Facilities Management Corporation Begins 24-Hour Response Service

Sacheon City Facilities Management Corporation has launched a Kakao chatbot service, providing 24/7 response service 365 days a year.

[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Seryeong] Sacheon City Facilities Management Corporation announced on the 7th that it is implementing the ‘Kakao Chatbot Service’ to provide information and handle civil complaints 24 hours a day, 365 days a year.

The initiative was promoted to enhance staff work efficiency for simple inquiries through AI-based task automation and to improve user convenience by providing information about facilities operating 24/7, 365 days a year.

A chatbot is a compound word of chat and robot, referring to an AI-based conversational messenger that provides answers by conversing with people based on big data analysis. It can be used in real time regardless of time and place.

The corporation plans to provide information about Sacheon Sea Cable Car, Bito National Leisure Camping Site, Sacheon City Indoor Swimming Pool, sewage treatment facilities, and more by utilizing KakaoTalk, a messenger app familiar to citizens.

By searching for ‘Sacheon City Facilities Management Corporation’ in the KakaoTalk search bar and adding the channel, users can click the desired menu in the chat window or enter keywords about their inquiries to receive immediate answers and participate in events.

Director Park Taejeong said, “We will strive to ensure smooth use by continuously updating and managing to provide fast and accurate information about the corporation’s operating facilities,” adding, “We will make further efforts to provide smart customer service using artificial intelligence.”

This content was produced with the assistance of AI translation services.