Shinhan Financial Investment Opens Video Consultation System
[Asia Economy Reporter Minji Lee] Shinhan Financial Investment announced on the 10th that it has launched a ‘Video Consultation System’ that allows customers and PBs to have remote consultations using their mobile phones without installing a separate program.
Shinhan Financial Investment customers can now receive consultations with staff using only their mobile phones through the ‘Video Consultation System’ without restrictions on location or time.
Customers can receive consultations simply by accessing the meeting room invitation link sent via SMS to their mobile phones without installing any separate program. During the consultation, customers can receive pre-prepared consultation materials tailored to their individual investment preferences, and consultation time is unlimited.
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Jung Jeong-yong, Head of the Digital Platform Department at Shinhan Financial Investment, said, “The Video Consultation System was created to provide better asset management services to customers who find it difficult to visit branches or have face-to-face consultations with PBs,” adding, “We will provide the most optimized solution for the changed untact environment.”
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