Sejong-si "Simple Civil Complaints and Living Information Easily Resolved with Chatbot"

Example photo of chatbot usage introduced by Sejong City. Provided by Sejong City

[Asia Economy (Sejong) Reporter Jeong Il-woong] Sejong City is enhancing convenience in resolving simple civil complaints and checking daily life information by introducing a chatbot.

The city announced that starting from the 10th, it will implement the 'Civil Complaint Guidance Artificial Intelligence (AI) Chatbot Service' using the KakaoTalk messenger.

The chatbot is a cloud-based AI-integrated service that provides answers year-round through big data analysis results, featuring a conversational messenger function.

The chatbot service introduced by the city can be used by adding the city's official KakaoTalk channel as a friend without installing a separate app.

The consultation areas include civil complaint status, facility reservations, and daily life information, also covering COVID-19 information and disaster information.

In particular, integrated provision of civil complaint processing status and location-based services for facilities and services are considered functions specialized for the region.

For example, if you type conversational phrases such as "Tell me the status of my civil complaint," "When is the mart closed?" or "When can I reserve the soccer field?" in the KakaoTalk chat window, the chatbot responds to each question accordingly.

This project was selected for the Ministry of the Interior and Safety's 'Private Cloud Leading Utilization Support Project' and was fully funded by national government funds.

Choi Pil-soon, the city's Information and Statistics Officer, said, "The introduction of the chatbot will enable real-time responses to repeatedly occurring civil complaint consultation requests," adding, "The city will continue to discover citizen convenience services using the chatbot to support citizens' convenient daily lives."

This content was produced with the assistance of AI translation services.