'Sanitation Controversy' SPC Group "Compensating Dunkin Franchisees for Losses"

Active Communication with Franchise Owners
Identifying On-Site Store Challenges

[Asia Economy Reporter Lim Hye-sun] SPC Group has decided to compensate franchise stores that suffered losses due to the hygiene issues at the Dunkin production factory.

BR Korea, which operates Dunkin, announced on the 7th that it will monitor the scale of damage to stores, actively accept their demands, and prepare additional and specific improvement measures to compensate for the losses. Currently, BR Korea is actively communicating with franchise owners to identify and discuss the difficulties faced at the store level.

Previously, BR Korea announced support measures for franchise stores. BR Korea will expand free support for same-day inventory and reduce the shipment price of some products. Additionally, the headquarters will share various store expenses and fully cover marketing costs to defend sales.

Meanwhile, a hygiene inspection of the factory by a third-party global organization (BSI) will be completed on the 8th. A Dunkin production center tour for franchise owners will also be operated, starting in earnest from the 12th. This is intended to allow franchise owners to visually confirm the safe food and product quality provided by Dunkin and to enhance their trust in Dunkin.

A Dunkin representative said, "The Dunkin headquarters always understands the difficult situations of franchise owners and will actively provide support at the headquarters level to overcome these challenges together."

This content was produced with the assistance of AI translation services.