Conrad Seoul "Rechecking All Procedures and Retraining... Will Strictly Comply with Regulations"

[Asia Economy Reporter Kim Yuri] Conrad Seoul stated, "We will make every effort to strictly adhere to safety and hygiene regulations in the future" in relation to the case where "syrup was mistakenly provided instead of detergent to a guest, and the related personnel were sent to the prosecution."

On the 7th, Conrad Seoul said, "We are actively cooperating with the investigation by the relevant authorities," and added, "We will re-examine and continuously strengthen all regulations and procedures related to hygiene and safety." The hotel also stated, "We have conducted re-education on food safety, hygiene, and service procedures for all employees," and expressed, "We sincerely apologize to the customers who experienced great inconvenience due to this incident."

Earlier, on the 27th of last month, the Yeongdeungpo Police Station in Seoul sent four personnel from Conrad Seoul Hotel and its food and beverage department to the prosecution on charges of negligence causing injury and violation of the Food Sanitation Act. The hotel is accused of providing detergent to a customer who requested sugar syrup at the buffet food and beverage corner at the end of last year. According to the police investigation, the hotel stored sauce containers and detergent bottles together, which led to this accident.

This content was produced with the assistance of AI translation services.