"Found a Bug in Chicken" Complaint Met with Refund and Dismissal?…Is It Arrogance or Abuse of Power?

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[Asia Economy Reporter Hwang Sumi] A story has sparked controversy after a customer complained about finding a bug in their ordered chicken, only for the store owner to respond arrogantly, saying, "Isn't it enough to just refund you?"

On the 4th, an online community, Bobae Dream, featured a post titled "Found a cockroach in my chicken."

The author, Mr. A, shared, "I've experienced all sorts of things in life," and recounted the incident. Mr. A said, "I wanted to eat chicken after a long time, so I ordered it using a gifticon. While eating with my children, a bug came out of the chicken," attaching photos and videos of the chicken.

The video showed Mr. A calling the chicken store directly to complain. When Mr. A reported the bug in the chicken, the store owner demanded that he bring the chicken back.

When Mr. A brought the leftover chicken, the owner said, "This is not a cockroach but a type of flying insect," and added, "We are refrying it, so please wait."

However, Mr. A said, "I feel nauseated and can't eat it again," and requested a refund. The owner returned 18,000 won in cash.

While refunding, the owner reportedly said, "I'm sorry, but this is not a cockroach. It obviously flew in," according to Mr. A.

Mr. A then asked to return the chicken with the bug and said he would complain directly to the headquarters, but the store responded, "It's a busy time now, and since you already got a refund, just leave. Please go."

Mr. A wrote, "I am so shocked and feel wronged. What I personally wanted was a sincere apology and politeness," adding, "If they had just sent a text or called to apologize after closing, I would have let it go, but because of such despicable people, I am so angry that I can't sleep and am still fuming at this hour."

He continued, "In my life, among self-employed people who have made mistakes with food, I have never encountered such an arrogant attitude," and "They act as if everyone in the community knows them and boast about it, which I can't get used to. Honestly, I feel like the criminal here," he lamented.

The original post by Mr. A has since been deleted.

Meanwhile, netizens who read this story criticized the owner's arrogant attitude. One netizen said, "The type of bug doesn't matter; the problem is that a bug was found," and added, "If they had properly apologized, it would have been fine, but the store's response was wrong."

On the other hand, some felt Mr. A's demands were excessive. One netizen commented, "He got a refund for the chicken and the store apologized, so isn't his excessive complaint a form of abuse of power?"

This content was produced with the assistance of AI translation services.