DB Insurance, Complete Overhaul of Emergency and On-Site Dispatch Mobile System
Fast and Accurate Dispatch Service Support through Location Information AI Analysis
[Asia Economy Reporter Ki Ha-young] DB Insurance announced on the 29th that it has rebuilt the 'Mobile Promica System' in collaboration with Bluechip C&S, a mobile specialized development company.
With this reconstruction, it is the first in the industry to analyze the location information of dispatch personnel using artificial intelligence (AI). Through this, the accident occurrence area is subdivided and refined, enabling dispatch personnel to respond to the customer's accident location more quickly and accurately. In addition, location information of partner companies near the accident site is provided to the dispatch personnel for customer guidance.
Along with this, an emergency allocation service was introduced to enable prompt action when a disaster occurs in a specific area. This service supports dispatch personnel and partner companies near the disaster area through the Mobile Promica System to prevent dispatch delays and omissions.
After dispatch completion, it supports functions to prevent work errors and mistakes by providing easier and more convenient inquiry and input guides. Rapid accident information input on-site enhances the work efficiency of dispatch personnel.
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A DB Insurance official said, "By being able to manage from accident reception to completion in an integrated manner, we can provide prompt on-site response as well as more stable customer service," adding, "We will continue to strive to provide easier and faster compensation services through multifaceted digital transformation."
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