"Voice-Only Live Simple Banking" SKT-Kookmin Bank AI Banking Agreement

by Cho Seulkina

Published 26 Aug.2021 08:55(KST)

Updated 15 Mar.2023 19:24(KST)

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Based on SKT AI Voice Assistant NUGU

[Asia Economy Reporter Seolgina Jo] SK Telecom is developing an AI banking service that allows users to operate KB Kookmin Bank's simple banking application ‘Liiv’ using only voice, based on its AI platform ‘NUGU’.

On the 26th, SK Telecom and KB Kookmin Bank announced that they signed a ‘Business Agreement for AI Banking Service Based on AI NUGU’ at T Tower located in Euljiro, Jung-gu, Seoul. This initiative aims to advance the banking app Liiv into a Z-generation specialized financial platform to provide customers with a new financial experience that did not exist before.

SK Telecom plans to apply various services of the AI voice assistant NUGU to the Liiv app, including voice-based financial services such as balance inquiry and remittance, as well as ▲weather ▲emotional conversations ▲encyclopedia. In particular, by applying separate voice activation commands and TTS voices, the app service will be given character identity and personality, enabling customers to approach it more familiarly.

Since 2019, SK Telecom has been releasing NUGU’s SDK (Software Development Kit) to allow other companies’ apps or services to apply NUGU. Besides this collaboration with KB Kookmin Bank, SK Telecom has worked with various businesses in different fields such as ▲NH All One Bank ▲Listening Textbooks and CSAT ▲Muffin Truck. Going forward, they plan to continue cooperating with businesses across the financial sector, including cards and pay services.

Yu Sang-young, Head of SK Telecom’s MNO Business, said, “By applying ‘NUGU’ to various businesses, we plan to make it easy for customers to encounter AI in their daily lives,” and added, “We will continuously expand the ‘NUGU’ ecosystem through collaboration with businesses in diverse fields.”

Seong Chaehyun, Vice President of KB Kookmin Bank, said, “This agreement will be a good opportunity for KB Kookmin Bank to provide innovative new digital services through voice recognition and voice synthesis and to improve customer experience.”