LG Electronics Sees 5x Increase in Chat Consultation Customers After Introducing KakaoTalk Support

LG Electronics KakaoTalk Channel Page

[Asia Economy Reporter Jeong Hyunjin] LG Electronics announced on the 26th that the number of customers using KakaoTalk chat consultation, which started in April, has increased significantly.

LG Electronics stated that the number of users utilizing chat consultation, including KakaoTalk, reached 62,000 last month, which is five times the number of customers who used chat consultation on the LG Electronics Service website before the introduction of KakaoTalk chat consultation.

LG Electronics launched KakaoTalk chat consultation in April, and it is available 24/7, 365 days a year, as long as you have a mobile phone or PC. When using KakaoTalk chat consultation, LG Electronics consultants can receive product photos or videos taken by customers to understand the situation and provide consultation. If an urgent matter arises during the chat consultation and it needs to be paused, customers can inform the consultant of a convenient time to reconnect, and the consultant will continue the conversation via chat or phone at the specified time.

An LG Electronics official said, "The increase in chat consultations means that customers are seeking efficient services tailored to their lifestyle," adding, "Customers who need consultation can search for 'LG Electronics' on KakaoTalk and conveniently receive consultation through the LG Electronics KakaoTalk channel."

This content was produced with the assistance of AI translation services.