Gangdong-gu Publishes 'Emotional Laborers' Rights Protection Guidelines'

Includes Practical Measures Such as Employer Obligations and Model Manuals to Protect the Rights of Emotional Labor Workers

[Asia Economy Reporter Park Jong-il] Gangdong-gu (District Mayor Lee Jeong-hoon) has published the ‘Gangdong-gu Emotional Laborer Rights Protection Guidelines’ to create a healthy and safe working environment for emotional laborers.

The ‘Gangdong-gu Emotional Laborer Rights Protection Guidelines’ is a total of 45 pages and contains detailed information on protecting emotional laborers from verbal abuse and assault by customers, including employer obligations, customer service manuals, worker protection systems, and the creation of environments for damage recovery.

This booklet will be distributed to the district office, community service centers, and 105 affiliated institutions under the district, and can also be downloaded from the district office website if needed by local businesses.

Since enacting the ‘Gangdong-gu Ordinance on the Protection of Emotional Laborers’ Rights’ in 2019, the district has formed and operated the Emotional Laborer Rights Protection Committee composed of experts in labor and counseling fields, and has been leading efforts to protect the rights of emotional laborers through campaigns, public sector emotional laborer surveys, and distribution of protection notices.

In particular, this year, the district established the ‘Gangdong-gu Emotional Laborer Protection and Healthy Labor Culture Promotion Plan’ and is actively promoting various projects such as improving working conditions for childcare teachers and social welfare facility workers, providing legal and psychological counseling for damage recovery, and campaigns to spread respect for emotional labor, aiming to create a healthy city where emotional laborers are respected.

Lee Jeong-hoon, Mayor of Gangdong-gu, said, “We will spare no support so that emotional laborers who control their emotions and perform customer service work can be protected from emotional labor damage and work in a better environment.”

This content was produced with the assistance of AI translation services.