Gyeonggi-do Conducts 'Simulation Training' for Handling Abnormal Complaints Such as Verbal Abuse

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Gyeonggi Province conducted a simulation training to protect public officials in charge and prevent secondary damage to complainants following the occurrence of special complaints such as verbal abuse.

On the 12th, Gyeonggi Province announced on the 13th that it had conducted a simulation training at the provincial government’s 'Open Civil Complaints Office' to prepare for special complaint situations such as verbal abuse, assault, and property damage.

Over the past three years, special complaints (illegal acts by complainants) occurring in civil complaint offices in cities and counties within the province have been on the rise, increasing from 4,313 cases in 2019 to 5,431 cases in 2020. This year, the number has also increased to 2,974 cases in the first half (January to June).

The training was conducted to protect civil complaint officials and create a safe working environment by enabling rapid initial response when verbal abuse or assault occurs during the complaint handling process.

The training focused on quickly operating the emergency bell installed in the civil complaint office (linked to the police station), and on the division of roles and cooperation between safety personnel and staff during emergency situations such as special complaints, to promptly protect civil complaint officials and improve the response capabilities of each person in charge.

A provincial official stated, "We will strengthen the on-site response capabilities of officials in charge of special complaints to create a safer working environment and prevent secondary damage to other complainants."

Meanwhile, to help improve public officials’ response capabilities to the continuously increasing special complaints every year, the province distributes the 'Special Complaint Response Guidebook' and has been operating the 'Civil Complaint Officials Capacity Building Course' since this year.

This course is designed for civil complaint officials of the province and cities/counties, providing specialized content on understanding special complaints and legal responses, and has received favorable reviews from participating officials.

This content was produced with the assistance of AI translation services.