What Are the Response Guidelines When Victimized by Voice Phishing?

"Apply for Immediate Payment Suspension and Take Additional Measures to Prevent Further Damage"

[Asia Economy Reporter Park Sun-mi] Fraudsters frequently approach victims through various methods such as impersonating family or acquaintances (36.1%), posing as financial institutions to offer low-interest loans (29.8%), and impersonating prosecutors or other authorities to claim involvement in crimes (20.5%), stealing personal information and financial transaction details. The Financial Supervisory Service advises that if you receive a voice phishing call or text message and transfer funds, provide personal information, or install malicious apps, you should respond as follows.

First, immediately call the call center of the relevant financial institution, the police (112), or the Financial Supervisory Service (1332) to request a payment suspension on the account. Quickly suspending payments on the account to prevent the fraudster from withdrawing funds is the most important step to prevent further damage.

If personal information such as ID cards or account numbers has been leaked, or if malicious app installation is suspected due to accessing suspicious URLs, promptly report the damage to the related financial institution and request a payment suspension. Also, access ▲ the Financial Supervisory Service’s Personal Information Exposure Accident Prevention System ▲ verify your identity via mobile phone authentication after agreeing to terms of use and personal information provision ▲ and register the fact of personal information exposure to restrict new account openings, credit card issuance, and other procedures.

Access the Korea Financial Telecommunications & Clearings Institute’s Integrated Account Information Management Service to check detailed information on deposit and loan accounts opened under your name (bank, account number, opening date, balance, etc.). If you find accounts opened fraudulently or non-face-to-face loans executed, immediately report the damage and request payment suspension from the relevant financial institution. You can also check whether a mobile phone has been fraudulently opened under your name by accessing the Korea Information & Communication Promotion Association’s Identity Theft Prevention Service.

If you have requested a payment suspension on your account, visit the nearest police station (Cyber Investigation Unit) to obtain a certificate confirming the incident and submit it to the financial institution branch where you requested the payment suspension (within 3 days of the request) to apply for a refund of the damaged funds.

A financial authority official stated, "Financial consumers need to be aware of vulnerabilities by age group to prevent financial fraud," adding, "Especially when personal information is leaked, fraudsters may open accounts and activate mobile phones without the victim’s knowledge, and embezzle funds through deposit transfers and non-face-to-face loans, which could expand the damage. Therefore, it is crucial to be especially careful to prevent personal information leakage."

This content was produced with the assistance of AI translation services.